![]() ![]() Are we as clients supposed to be mind readers? How do you have items you can purchase on the website and once it is ordered you're informed they no longer sell the product any longer. ![]() Then I was told I was sent an email about the items, well yes as a matter of fact I was, "conveniently" as I was talking to the rep, I received the email funny how that works eh! Oh and the most important item (my tonner) apparently was not ready for shipping just yet, it was not in stock when I ordered it yet, upon ordering it, there was no indication it was out of stock."Or I would not have ordered it." But now that it's back in stock they want to send it, but I have to wait another few days or so. To top it all off when I made the call to speak to a rep regarding my issues, the rep was rude, and had the "I don't" care attitude. At that point I informed her I was considering taking my business elsewhere, his response to that was "then you have to go I guess." Her exact words and, I quote was "Well there is nothing I can do about it". In my opinion, that is horrible and ignorant customer service, especially to a new preferred program client. I requested to speak to a manager and she tells me they don't have a manager, and continued to refuse allowing me to talk to one. I would not EVER recommend Staples to anyone if they want items right away or without hassle. Staples will never get my business nor the business of anyone I know again.A story of dissatisfaction with a Staples printing department: I will never be ordering from Staples again but, as the young customer service rep indicated over the phone "it's no problem, we have lots of customers, I am just one". We received a call from a rather flustered client who (despite our recommendations) had taken their brand new business card artwork to the local Staples store to be printed. A couple of hours later, our client takes a phone call from the Staples service department - not to tell her that everything was ready for pick up - but rather, to tell her that the business cards were ‘blurry’, and that the file setups were ‘horrible’. ![]()
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